It Help Desk Specialist

IT Help Desk Technician provides first-line technical, resolving hardware, software, and network issues. role involves troubleshooting, documenting incidents, The position requires excellent customer service skills and understanding of IT systems to ensure smooth operation of technology within the organization.

• Technical Support: Address issues related to desktops, laptops, printers, software, and network connectivity.
• Issue Resolution: Diagnose and resolve basic hardware/software problems, including password resets and software installations.
• Ticket Management: Log and track support requests in a help desk ticketing system.
• User Assistance: Provide clear instructions to guide users in resolving issues.
• System Maintenance: Assist with workstation setup, software updates, and routine checks.
• Documentation: Maintain records of common issues and solutions for efficiency.

• High school diploma required; an associate’s or bachelor’s degree in IT preferred.
• 0–2 years of IT support or customer service experience; internships may substitute.
• Basic knowledge of Windows/macOS, Microsoft Office, and networking fundamentals.
• Effective problem-solving and time management skills.
• Team-oriented with a willingness to learn and adapt.

• Social Insurance
• Medical Insurance
• Life Insurance
• Allowances
•  Annual Bonus